English Survey

Customer Satisfaction Survey

Please share your experience to help us improve the quality of our products and service. The survey takes approximately 3–5 minutes to complete.

Please note: an explanation is required for any criterion rated 3 or below.

Contact Details

Enter your details so that we can associate the feedback with the appropriate customer contact where necessary.

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Company / Organisation Name *

Full Name *

Email *

Telephone Number *

Country *

Survey Questions

Rate each question from 1 to 5.

Survey progress 0 / 10 questions

How would you rate the quality of our products?

How would you rate the quality of our products?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate our approach to resolving problems and keeping you informed?

How would you rate our approach to resolving problems and keeping you informed?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How easy is it to reach the appropriate person when you contact our company?

How easy is it to reach the appropriate person when you contact our company?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate the attitude and conduct of our staff?

How would you rate the attitude and conduct of our staff?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate our pricing policy compared with other suppliers?

How would you rate our pricing policy compared with other suppliers?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate our response time to quotation requests?

How would you rate our response time to quotation requests?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How easy is it to obtain the product information you need?

How easy is it to obtain the product information you need?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate our performance against agreed delivery dates?

How would you rate our performance against agreed delivery dates?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

How would you rate the adequacy of our after-sales support?

How would you rate the adequacy of our after-sales support?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

Overall, how would you rate your experience with our company?

Overall, how would you rate your experience with our company?

1 Very Poor 2 Poor 3 Average 4 Good 5 Very Good

Explanations and Suggestions

Share any additional details that may help us improve your experience.

You have rated at least one criterion 3 or below. Please complete the explanation field below.

Explanation for Criteria Rated 3 or Below

Your Comments and Suggestions

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